Save time and improve quality with innovative systems from Atos Origin. The B2B Integration Solution from Atos Origin provides for fast and reliable data communication at Webasto

Customer Profile:

Webasto specializes in roof, door and skylight systems as well as heating, cooling and ventilation solutions. The supplier to the automotive industry, based in Stockdorf near Munich, has over 100 years experience and is now a global group with manufacturing plants in 15 countries, 4,800 employees and an annual turnover of almost 1.2 billion euro.

Business Challenges:

Webasto had defined specific demands to be placed on the new Communication Gateway system for fully automated exchange of mass data. Furthermore, in choosing the new system, Webasto gave high priority to protection against downtime, to open architecture for suffering business processes and high performance interfaces for their enterprise resource planning system.

Solutions:

The basis of the Webasto SCM Communication Gateways, installed on an IBM RS/6000, is the B2B Integration Solution from Atos Origin. User-friendly features such as internal addressing and transfer of receipts or the archiving of delivery advices; invoices and credit quotes are included in the portfolio of the B2B Integration Solution. Incoming receipts which cannot be identified on the basis of the business partner or the virtual file name are identified via the file content and type of receipt. The Service Segment Manager (SSM) performs this task. In this way, customers such as PSA, Rover or Renault can be connected automatically at Webasto without any extra manual tasking.

Benefits:

By choosing the B2B Integration Solution, Webasto has set up a central, modern Communication Gateway for all EDI processes. The global system with 25 central mappings makes for a high degree of transparency as well as greatly reduced maintenance and servicing. The service costs saved as a result of the installation of the B2B Integration system are reinvested by Webasto in new EDI projects. The short implementation period assures fast return on investments for Webasto. In addition, with the Atos Origin system as Webasto's technical basis, systems such as WebEDI or a dealers' portal can easily be connected at a later date. The system's flexibility as well as its scalability together with standardized interfaces (eg. ERP) and capacity for complex processing offers a high degree of protection for the investments made.

The very positive customer evaluations confirm Webasto's successful implementation of this central communication turntable.

"With the B2B Integration Solution we have increased the satisfaction of our B2B partners and can respond to new logistic demands."

   Pneumátics Izquierdo confía en Aitana SBS para la implantación de su sistema de gestión

Perfil del cliente

Esta empresa consolidada como una de las más destacadas dentro del sector del neumático en la provincia de Barcelona posee más de 50 años de historia

Situación Empresarial

Tras trabajar durante 5 años con una aplicación a medida hecha en Access, Pneumátics Izquierdo llegó a un punto en el que sus necesidades desbordaban las posibilidades de la propia aplicación; Izquierdo se encontró que estaba muy limitado en cuanto a explotación de la información y a la comunicación entre sus diferentes centros.

Soluciones

Aunque en un principio habían descartado Navision por precio, tras comentar el proyecto de cambio con el responsable informático de Centres Autoequip, recomendó que no se descartara y se hablara directamente con Aitana, ya que estaban realizando en esos momentos la implantación y estaban muy satisfechos con el trabajo realizado

Ventajas

• Interconexión entre centros
• Grandes expectativas de crecimiento de la solución

   Aitana SBS implanta la solución Microsoft Business Solutions – Navision en Centros Autoequip

Perfil del cliente

Autoequip es la cadena catalana de centros de mantenimiento y servicio rápido del automóvil con mayor implantación en las provincias de Barcelona y Girona. Fundada en 1988 con capital totalmente español, la empresa ha evolucionado hasta situarse en la fase de expansión y crecimiento en que se encuentra actualmente, con un equipo que supera las doscientas personas con 13 puntos de venta.

Situación Empresarial

Después de trabajar durante 7 años con una aplicación orientada al mercado del sector del automóvil y recambista, la evolución de la compañía provocó una serie de necesidades que el software que tenían en ese momento, no podía solventar

Soluciones

Navision era más adaptable y se ajustaba perfectamente al tamaño de la empresa

Ventajas

• Sistema centralizado
• Grandes expectativas de crecimiento de la solución
• Control total de cada uno de los centros
• Conocimiento detallado del comportamiento de los clientes
• Mejora de los procesos de reaprovisionamiento

  Peugeot Communications Driver

Customer Profile

PSA Peugeot Citroën currently is a successful worldwide car manufacturer, whose turnover in 2005 increased by 0.3% to € 56.3 billion. It is one of the largest car manufacturer in the world accounting for more than 5% of the global market and the second-largest European carmaker with a 14.3% market share. At the beginning of 2005, PSA Peugeot Citroën had 207,200 employees worldwide.

Business Challenges

With automobile manufacturers worldwide having to become increasingly responsive to their customers, the challenge for Peugeot was to be able to anticipate the needs of each Peugeot owner and personalize every contact with them.

Solutions

Peugeot entrusted Atos Origin with the design, integration and operation of a European customer contact centre opening in Lyon in 2000 and integrating the most recent technology.

Peugeot chose Atos Origin for its operational competence and excellence, its reputation and its know-how as an integrator. Collaboration with Atos Origin began in 1995, with the hosting of www.peugeot.fr and www.peugeot.com

Atos Origin dealt directly with all the partners involved in the project. It worked Atos Origin developed the telephone interfaces, databases (connected to Peugeot's computer system), and specific scripting .

Benefits

The contact centre was designed to be available 24 hours a day, seven days a week, multi-lingual, and can cope with a potential 10 million contacts per year. The centre, built within six months, was ready to handle around 3 million contacts per year - on average 1500 calls and 100 emails per day.

The same year after deployment, this centre became accessible to other European countries, including

Belgium, Netherlands, Germany and Spain. The next year was entered by Italy, and next it was planned that Austria, Switzerland and Portugal would also be able to access it.

After the experience, Peugeot planned to open two or three more centres like this one in Europe, over the next three years, with a target of ten million contacts per year